Would you like to change your account password or have you forgotten it? If so, you will find instructions on how to proceed here.

We also recommend that you regularly update your password for security reasons.

I have forgotten my password. What can I do?

If you know your username and have provided a valid email address in your account, you can reset your password yourself. To do this, click on the LOGIN button at the top of this page and enter your username in the window that opens.

How can I change my password?

Log in to your account by clicking on the LOGIN button at the top of this page and then click once on your username. The user panel will open, showing you the functions that you can use with your account.

Click on PASSWORD and enter your new password twice. Then click on SAVE PASSWORD once and you can use your new password from now on.

My new password is not being accepted. What can I do?

The combination of words you have chosen may not meet the password requirements. Please note the following:

• The password must consist of at least 8 characters.
• It must contain letters and numbers as well as special characters.
• The password must match the repeat password.

List of accepted special characters

If you no longer know your username and/or have not provided us with an e-mail address, please contact our support team. Please be sure to then provide us with a valid e-mail address so that we can contact you if we have any questions!

Would you like to set up an account to use the CultureBase services?

To do so, click on LOGIN at the top of this page and enter a valid email address as the username in the window that opens. Then set a password and follow the further steps.

I am unsure – What exactly do I have to do to register?

Watch our video tutorial. It will guide you through the individual steps of registration:
Watch video on registration | 2min

I cannot complete my registration. What can I do?

Check password

Did you follow the instructions when entering your password? You will find these both in the registration form when you register and in our FAQ section under Edit password

Java Script/Cookies

Have you activated a Java Script blocker or switched off the acceptance of cookies in your browser? Both functions must be activated for a successful registration.

Activate Java Script

Our registration is Java Script-based. This means that, for example, it can be checked during registration whether email addresses and/or telephone numbers have the correct format. If you have activated a Java Script blocker, you will not be able to register. Deactivate the Javascript blocker in your add-ons, delete the browser cache and try again.

Accept cookies

In order for the system to remember that it is you who has registered, so-called session cookies must be allowed. Without these, registration cannot be carried out. Allow these cookies to be accepted in your browser settings, delete your browser cache and try again.

You can find out how to delete your browser cache under General tips.

I have not received a registration link. What should I do?

After registering on the portal, you will receive a link by email. Click on this link to confirm your registration.

If you have not received an email, please also check your spam folder.

Please note that the link to confirm your account can only be clicked once and has a limited validity.

My registration link does not work. What should I do?

Have a new link sent

You can use the forgotten password function to have a new link sent to you.

• Clear your browser's cache and reload the page using the F5 key.
• Now go to Login and enter your account in the account field.
• Click on ‘Forgot password’ and then on ‘Create new password via email’. A new activation link will be sent to your email address.
• Do not click on the link in the email, but copy the link text, paste it into the address field of your browser and open the link.

Register with a webmail address

If you do not succeed with the steps mentioned above, additional tools/settings within your mail programme may be preventing you from accessing the link. Try registering again with a webmail address via a webmail service such as gmx, gmail or similar.

For entering your phone number, please consider the international format.

+49 30 00000

• the country code is written without zeros, but with an "+" e.g.: +49 for Germany
• the city code is set with a space and without the "0" e.g.: +49 30 for Berlin
• please set your own number with another space: +49 30 2266xxxx
• there are neither brackets nor slashes

This is necessary for a structured entry of your data and based on DIN 5008.

Would you like to edit your personal contact details, e.g. your address, or upload a (different) picture?

      Example from www.culturebase.org - Registration

 

To do this, please log in at the top of this page via LOGIN with your user ID. Then click once on your username, which appears here. The user panel will open. After clicking on PROFILE or MY DATA, you can edit your contact details.

      Example of www.culturebase.org - user area

 

      Example from www.culturebase.org – profile window

 

An input mask will now appear in which you can edit your data.
Under ‘Basic data’ you can view your basic data and specify whether your profile should be displayed on the internet.

      Example of www.culturebase.org - Contact details

 

You can enter and edit your address and contact details under ‘Contact’. The eye shows that the corresponding entry is displayed on the internet.

• Clicking on the entry you wish to edit will open the editing screen.
• You can delete the entry by clicking on ‘Delete’.
• The ‘Show on my profile page’ switch allows you to determine whether the data should be displayed on the internet or not.

      Example from www.culturebase.org – select a portrait and work images

 

You can change your profile picture and add more pictures under ‘Pictures’.

Entries in structured, tabular CV currently not possible

We regret that there are difficulties in processing the structured, tabular CV. The reason for this is that the editor is currently being further developed and therefore cannot be used. Planning and publication for the new construction of the interface will take some time.

To avoid problems arising from this situation, Kulturserver offers to change or remove incorrect, incomplete or missing information directly in the database. You have the following options:

1. Send us your updated text as a text document to support@culturebase.org. In addition, a screenshot and/or a URL/website of the issuing office of your CV would be very helpful.

2. Use the description field in your personal profile. We can then remove the old texts in the CV section upon request.

Entries in the CV in the OnePager
For users whose data was provided in the OnePager as part of a migration, it may appear that the output of the CV in the portals and the output in the OnePager come from the same database. However, the Vita data was transferred to the OnePager as a copy. The text area can therefore be changed and further developed in the OnePager according to your own needs - see:
https://www.culturebase.org/en_EN/onepager#about

You do not want your address to be displayed on the internet? Or you would like to delete all your personal data from the CultureBase? Information and instructions can be found below.

I would like to keep my account, but no longer display my web business card on the internet. What can I do?

Simply log in with your user ID at the top of this page via LOGIN. Then click once on your username, which appears here. Then click on ‘My data’. This opens the user panel. You can change the visibility of your web business card via the INTERNET ENABLINGSTAB by activating/deactivating the ‘Do not display profile on the internet’ button.

       Example from www.culturebase.org - basic data

 

I would like to make certain information in my personal profile visible or invisible.

To change the visibility of individual pieces of information, such as an address, click on the corresponding entry and use the slider to switch between ‘Published on the internet’ and ‘Not published on the internet’.

       Example of www.culturebase.org - Publication of individual contact details

 

Where will my web business card be displayed?

Your web business card will appear on the various federal state portals of Kulturserver. An overview of our partners and potential output pages is provided.

How do I delete my account?

If you want to delete your entry/account completely, please contact: redaktion@kulturserver.de